| « Essential Elements of a Good Web Site |
In today's world, a website is an essential part of your overall business marketing strategy. More and more, people are turning to the web for information on businesses. You're website can be there 24/7 taking customer inquiries, informing customers about your products and services, and even selling your items. A customer who can't find you on the web, may not find you at all.
Simply having a website is not enough. A site that is poorly designed or non functional can leave your customers with a bad impression of your business and actually do more harm than good. Slow loading can often make customers go to the next link before your message is ever displayed. An attractive design, easy navigation, and good functionality are essential elements in your business website.
That being said, even the best site won't draw in more business if no one is viewing it. Once you have a website up, there is more to be done. You must promote your website, so that your website can promote your business. Much can be done to make sure customers find and make full use of your website.
During construction, a properly designed site will have some search engine optimization build in. This allows people using the most popular search engines to find your website. The site can also be listed in various online directories.. This is particularly important if you are serving a primarily local market. For example, hotel guests will often check online mapping services, such as Google Maps, to find restaurants or other businesses near the hotel. Having your business listed with these services so that they can access your site and get more information can bring in business you might otherwise miss.
It is also essential that you let existing customers know you are there. Letterhead, business cards, menus, and even shopping bags should have your site address printed, as well as your business email address. Even Yellow Pages ads should include your web address. Someone who finds your business after hours will often go to your site for more info and may fill out a contact form there.
In addition to getting new business, your site can serve to bring in repeat business. A static site that never changes gives customers little reason to return. Dynamic content and useful features can make customer return often and keep your business at the forefront. Depending on the type business, this content may vary widely. For some, blogging about current events or posting tips and tricks for clients can be a huge draw. For others, having an area where customers can check account balances and pay bills online is a huge plus. Listing current retail specials or new seasonal items can also be a major draw.
Whenever applicable, your visitors should be given the opportunity to sign up for updates via email. This must be done in conjunction with applicable federal laws, such as the CanSpam Act. Email newsletters cost next to nothing to produce and deliver to your customers. These can contain specials, new product or service listings, or reminders for seasonal maintenance.
A business website should be considered an integral part of your overall marketing strategy. Designing and building a site that is well suited to your business is essential, but only the first step. Once it is in place, you have to learn to "work the web" to achieve the results you want. If used properly, as part of an overall marketing system, a business website can provide one of the best rates of return for your marketing dollar. For more information, contact TruDelta Designs.